These terms are the agreement between you and ForgeOS for using ForgeCall. They're written to be read: what you get, what you pay, what you agree not to do, what happens to your content, and what you can do if something goes wrong.
Effective 22 October 2026Version 1.1Applies to ForgeCall on the web, iPhone and Android
01
About these terms
ForgeCall is a business phone service: calls, texts and WhatsApp on a business number, voicemail that's transcribed and summarised, follow-ups, team chat and an AI receptionist. It's provided by ForgeOS Pty Ltd (ABN 33 697 659 902) of 162 Nicholson Street, Abbotsford VIC 3067, Australia. In these terms, "ForgeOS", "we", "us" and "our" mean ForgeOS Pty Ltd, and "ForgeCall" means the service, our websites, and the ForgeCall apps for the web, iPhone and Android.
"You" means the business that uses ForgeCall and, where it makes sense, each person who signs in to its account. If you sign up for a business, you're confirming that you're allowed to agree to these terms on its behalf.
By creating an account, signing in, or using ForgeCall, you agree to these terms, and to our Privacy Policy, which explains how we handle personal information. If you don't agree, please don't use ForgeCall.
Words we use
Account: a business's ForgeCall subscription, including everyone on its team.
Account owner: the person who created the account, and anyone they give the owner or manager role.
Team member: anyone who signs in to a business's account.
Your content: everything that goes through or into ForgeCall for your account: calls and recordings, transcripts and summaries, voicemails, texts and WhatsApp messages, team chat, contacts, follow-ups, notes, brand files, greetings, and what you tell the AI receptionist.
Plan: the ForgeCall plan you choose, with its price per user and its included minutes, texts and features.
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Your account
Who can sign up. You must be at least 18, and ForgeCall must be for a genuine business, including a sole trader.
Accurate details. Give us true, current details about yourself and your business, and keep them up to date. Phone numbers are regulated, so carriers and regulators need these details before a number can be issued, and they can ask us to confirm them at any time.
Signing in. You sign in with Google or with an email address and password. Keep your sign-in details to yourself, use a strong password, and turn on two-step verification with Google if you use it. Tell us straight away at ops@forgeos.tech if you think someone else has got into your account.
Your team. Account owners decide who joins, what each person can see and do, and when they leave. Everyone on your team must follow these terms, and you're responsible for what happens in your account, including charges your team runs up.
One person, one sign-in. Each team member signs in as themselves. Sharing one sign-in between several people isn't allowed, because it breaks the records of who did what, and it's how most account takeovers start.
03
Plans, prices and payment
What you pay
Setting up is free. You can set up ForgeCall without a card. You start paying when you choose a plan and it's switched on for your account.
Plan fees are charged per user, per month, in advance. The price is the one shown in ForgeCall when you choose or change your plan. There's no minimum number of users.
Included minutes and texts are pooled across your team for each billing month. Unused minutes and texts don't carry over.
Usage beyond your plan, and add-ons you choose (such as extra numbers, 1300 or 1800 numbers, extra AI receptionist minutes, or WhatsApp), are charged at the rates shown in ForgeCall at the time, monthly in arrears. Calls are charged per second.
Taxes. Prices exclude GST and other taxes. We add GST, or the equivalent tax where you are, when it applies, and show it on your invoice.
Your spend cap
You choose a monthly spend cap for charges beyond your plan. We alert you before you reach it, and we never charge you more than your cap for extra usage in a billing month. When you reach it, anything that would cost extra pauses until you raise the cap or the next month starts. Your plan's included minutes and texts keep working, and calls to your number still reach voicemail.
How you pay
On the web, you pay by card through Stripe, our payment provider. Stripe holds your card details. We never see or store your full card number.
In the iPhone or Android app, you may be able to subscribe through the App Store or Google Play. Apple or Google then bills you, and their terms decide how payment, renewal and refunds work for that subscription.
Invoices are available in ForgeCall under Billing and usage, and are emailed to your billing contact.
If a payment fails
We'll tell you and try again. If a payment is still unpaid 14 days after we've told you, we may pause paid features, such as outgoing calls and texts, until it's paid. If it's still unpaid 30 days after we've told you, we may close the account under section 15. We never charge late fees.
Price changes
We'll give you at least 30 days' notice by email and in the app before we raise the price of your plan or our usage rates. If you don't want to pay the new price, you can cancel before it takes effect, and you won't pay it.
04
Changing plans, cancelling and refunds
Changing plans or users. You can change your plan or add and remove users at any time in Settings. Upgrades and new users start straight away, and we charge the difference for the rest of the month. Downgrades and removed users take effect from your next billing month.
Cancelling. You can cancel at any time in Settings → Billing and usage, or by emailing us. Your plan keeps working until the end of the month you've paid for, and then it stops. There's no cancellation fee.
Refunds. Plan fees cover a whole month, so we don't refund part months when you cancel. We do refund you, in full or pro rata, wherever the law requires it (see section 16), if we charge you by mistake, or if we end your service for a reason that isn't your fault.
App store subscriptions are cancelled and refunded through Apple or Google, under their rules.
Before you go. Move your numbers to another provider before your account closes if you want to keep them (section 5), and download anything you want to keep. We'll send you a copy of your content if you ask within 30 days of closing. After that, we delete it as our Privacy Policy describes.
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Phone numbers
Where numbers come from. Phone numbers are issued under each country's numbering rules, through our telecommunications providers. No one owns a phone number. While your account is active and paid, you have the right to use the numbers on it.
What regulators ask for. Before a number is issued, and at any time after, the rules may require proof of your business name, address and identity. If you don't provide it, or it turns out to be false, the number may be withheld or taken back.
Bringing a number in. You can move an existing number to ForgeCall if you're authorised to, and it can be moved under the industry's porting rules. Your current provider may charge you, or have its own conditions.
Taking a number with you. You can move your numbers to another provider at any time. We won't block a valid port-out request. Unpaid charges are still owed, but they won't hold up your number.
After you close your account. We hold your numbers for 30 days after your account closes, so you can still move them. After that, they may go back to the provider and be reissued to someone else.
When a number has to change. Very occasionally, a regulator, carrier or court requires a number to be changed or withdrawn. If that happens, we'll tell you as early as we can and help you move to a new one.
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Emergency calls
Important
ForgeCall isn't a replacement for a phone line in an emergency. It may not be able to connect calls to emergency services, such as 000, 112 or 106 in Australia, or 911 or 999 elsewhere. If a call does connect, your location may not be passed on automatically, and emergency services may not be able to call you back on your ForgeCall number.
ForgeCall doesn't work during a power cut, an internet outage, a problem with your device, or an outage at ForgeCall or one of our providers.
Always keep another way to call emergency services, such as a mobile phone, and make sure everyone on your team knows to use it.
If you have team members, customers or visitors who might need to call for help from your premises, you're responsible for making sure they can.
07
Acceptable use
ForgeCall connects to phone networks that everyone shares, so misuse hurts other people and can get numbers blocked for everyone. You and your team must use ForgeCall lawfully and considerately. In particular, you must not use ForgeCall to:
send spam, or send marketing texts, WhatsApp messages or emails to anyone who hasn't agreed to receive them, or without a working way to unsubscribe;
make marketing calls to numbers on a Do Not Call register, or outside the hours the law allows, unless an exception clearly applies;
make robocalls, or use automated or pre-recorded calls or messages, except where the law and the recipient's consent allow it;
hide or fake your caller ID, or send messages that pretend to come from someone else;
scam, defraud or phish anyone, or collect card details, passwords or identity documents under false pretences;
threaten, harass, stalk or abuse anyone, or send content that's illegal, hateful, sexually explicit or that exploits children;
record, transcribe or monitor calls without giving the notice, or getting the consent, the law requires;
use the AI receptionist to mislead callers, including by claiming to be a person when a caller sincerely asks;
send or store content you don't have the right to use, or that infringes someone else's rights;
run up traffic to premium or high-cost numbers to earn a share of the charges, or generate artificial traffic of any kind;
resell ForgeCall, or offer it as part of your own phone service, without our written agreement;
get around your spend cap, usage limits or our security, access another business's account, or probe, scan or test our systems for weaknesses without our written permission;
copy, decompile or reverse-engineer ForgeCall, except as far as the law allows despite this term;
overload or disrupt ForgeCall or the phone networks it uses, or send malware.
Carriers and messaging platforms have their own rules too, such as WhatsApp's Business Policy and, in the US, the carrier rules for business texting (10DLC). You must follow them when you use those services through ForgeCall.
If we reasonably believe your account is being used in breach of this section, we may block the calls or messages involved, pause the features concerned, or suspend the account, as section 15 explains. Where we can, we'll tell you first and give you a chance to fix it.
08
Recording, calling and texting laws
You decide how you use ForgeCall to talk to your customers, so you're responsible for following the laws that apply to your calls and messages where you and they are. That includes:
Recording and transcription. Laws on recording calls differ between countries and, in Australia and the US, between states. Many require you to tell the other person, and some require their consent. ForgeCall lets owners turn recording on or off for each number and team, and reminds whoever takes a recorded call to tell the other person. It doesn't play an announcement itself, so you must make sure the other person is told, or asked, as the law requires.
Marketing. In Australia, that includes the Spam Act 2003, the Do Not Call Register Act 2006 and the Telemarketing and Research Industry Standard. Elsewhere, it includes laws such as the US Telephone Consumer Protection Act and the UK's Privacy and Electronic Communications Regulations.
Privacy. Your customers' information is yours to look after. Your own privacy policy should tell your customers that you use a cloud phone service, whether calls are recorded or transcribed, whether an AI receptionist may answer, and, if you've said yes to AI training, that calls may be used, with personal details removed, to improve the services you use.
Your industry's rules. Some industries, such as health, finance and law, have extra rules about records, confidentiality and advice. ForgeCall isn't set up specially for any of them, so check that it suits your obligations.
09
Your content
It's yours. You, or the people you got it from, own your content. These terms don't give us ownership of any of it.
What you let us do with it. You give ForgeOS permission to store, copy, process, transmit and show your content, anywhere our providers operate, only as needed to provide, secure and support ForgeCall for you, and to meet our legal obligations. This permission is non-exclusive, free of charge, and ends when your content is deleted, except for copies we have to keep by law or that are in backups until those backups expire.
AI training, only if you say yes. If you tick the box at sign-in, or turn it on in Settings → Privacy, you also let us use your content, with personal details removed, to train and improve ForgeCall's own AI, as our Privacy Policy explains. It's off unless you say yes, and you can turn it off at any time.
You're responsible for it. You must have the right to put your content through ForgeCall, including the notices and consents the law requires for your contacts, recordings and messages.
Looking after it. We protect your content as our Privacy Policy describes. Still, keep your own copy of anything you can't afford to lose: export contacts and download recordings you need to keep, and add follow-ups to your own calendar.
Feedback. If you send us ideas or suggestions, we can use them to improve ForgeCall without owing you anything. We won't name you without your permission.
10
AI features
ForgeCall uses AI to transcribe and summarise calls and voicemails, estimate a caller's mood, suggest follow-ups, and answer calls as your AI receptionist. They're optional, and you choose which to turn on.
AI can be wrong. Transcripts, summaries, mood scores and suggestions are made by machines and can contain mistakes. Check anything important against the recording or message before you rely on it.
The AI receptionist works for you. It answers, books, takes messages and transfers calls following the knowledge, rules and actions you give it. You're responsible for that setup, and for what it tells callers on your behalf, as if a staff member had said it. Review its answers and suggestions regularly.
Be upfront with callers. The AI receptionist introduces itself by the name you choose. Make sure callers know when they're talking with an automated assistant, where the law or good practice calls for it.
Not for emergencies or advice. Don't set the AI receptionist up to handle emergencies, or to give medical, legal, financial or safety advice.
AI minutes. Some plans include AI receptionist minutes. Minutes beyond your plan are charged at the published rate, within your spend cap.
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Our service
Keeping it running. We work to keep ForgeCall available all day, every day, and to fix problems quickly. We can't promise it will never be interrupted: it depends on the internet, phone networks, your devices and our providers. We'll try to do planned maintenance at quiet times, and to tell you ahead of anything likely to affect you.
Features that aren't switched on yet. Some features are labelled in ForgeCall as not switched on yet or coming soon. We never charge for a feature before it's available to you.
Call quality. Call quality depends on your internet connection and device, as well as on ForgeCall. Use a reliable connection for important calls.
Improving ForgeCall. We regularly add, change and improve features. If we remove a major feature of your plan, section 19 explains what we'll do.
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Other companies' services
ForgeCall lets you sign in with Google, and connect services from other companies, such as Google Calendar, Microsoft 365, CRMs and job tools, and WhatsApp. Those services are provided by those companies under their own terms and privacy policies, which you agree to separately. We're not responsible for how they work, what they do with information you send them, or changes they make that affect the connection. You can disconnect them at any time.
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ForgeCall itself
ForgeOS owns ForgeCall: its software, design, names, logos and documentation. While your account is active, we give you a non-exclusive, non-transferable right to use ForgeCall for your business, under these terms. We keep every right we don't expressly give you. The fonts and icons in ForgeCall are used under their own open licences.
The name, logo and colours you add in Brand stay yours. You let us show them to you and your team inside ForgeCall.
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Privacy
Our Privacy Policy explains what information we collect, how we use it, who it's shared with, where it's stored, how long we keep it, and your rights. It's part of these terms. For your content, ForgeOS handles personal information on your behalf and on your instructions, and you're responsible for having the right to collect it and for telling your customers how it's used.
15
Suspending and closing accounts
When you can close your account
Whenever you like, as section 4 explains.
When we can suspend or close an account
We may suspend all or part of your account, or close it, if:
you seriously breach these terms, or keep breaching them after we've asked you to stop;
payment stays overdue as section 3 explains;
we reasonably believe it's needed to stop fraud, abuse, or harm to other people, the phone networks or ForgeCall;
a law, regulator, carrier or court requires it; or
your account has been inactive, with no plan, for more than 12 months.
Where we can, we'll tell you first, explain why, and give you a reasonable chance to fix it. We'll suspend rather than close where that's enough, and only as much as is needed. In urgent cases, such as active fraud, we may act first and tell you straight after.
We may also decide to stop offering ForgeCall, or stop providing it to you, for any other reason. If we do, we'll give you at least 60 days' notice, help you move your numbers and content, and refund any fees you've paid for time after it stops.
What happens after an account closes
Your right to use ForgeCall ends. Charges up to the closing date are still owed. We hold your numbers for 30 days so you can move them, send you a copy of your content if you ask within 30 days, and then delete it as our Privacy Policy describes. The parts of these terms that are meant to continue after closing, such as those about payment, liability and disputes, keep applying.
16
Your consumer law rights
ForgeCall comes with guarantees that can't be excluded under the Australian Consumer Law, and you may have similar rights under the laws of the country you live in. Nothing in these terms excludes, restricts or changes those rights, or any other right the law says can't be taken away. Every limit in these terms applies only as far as the law allows.
Where the law lets us limit what we must do when we fail to meet a consumer guarantee, our responsibility is limited to supplying the service again, or paying the cost of having it supplied again.
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Limits on liability
Subject to section 16:
Indirect losses. Neither of us is liable to the other for loss of profit, revenue, business, opportunity or goodwill, or for any indirect or consequential loss, however it's caused. For a phone service, that includes business lost because a call was missed or a message wasn't delivered.
Our overall limit. Our total liability to you for all claims arising out of or in connection with ForgeCall or these terms, in any 12-month period, is limited to the fees you paid us for ForgeCall in the 12 months before the event that gave rise to the claim.
Things outside our control. We're not liable for failures or delays caused by events we couldn't reasonably control, such as outages of the internet, the phone networks or our providers, power cuts, natural disasters, or actions of governments or regulators. We'll do what we reasonably can to reduce the effect, and to restore the service quickly.
Not limited. These limits don't apply to liability for death or personal injury caused by negligence, fraud, or anything else the law doesn't allow to be limited. They also don't limit your obligation to pay for ForgeCall.
Each of us must take reasonable steps to reduce any loss we suffer because of the other.
18
Claims caused by your use
If someone else, such as one of your customers, a carrier or a regulator, brings a claim against ForgeOS, or fines us, because you or your team used ForgeCall in breach of section 7 or section 8, or because of content you put through ForgeCall that you didn't have the right to use, you'll cover our reasonable costs of dealing with it, including any amount we have to pay. That doesn't apply to the extent the claim was caused by ForgeOS. We'll tell you about the claim promptly, and let you take part in how it's handled.
19
Changes to ForgeCall and these terms
We'll update these terms from time to time, for example when we add features, or when the law or our providers' requirements change. The version number and effective date at the top show when they last changed.
Changes that could disadvantage you, such as a higher price, a new restriction, or removing a major feature of your plan, take effect at least 30 days after we tell you by email and in the app. If you don't accept a change, you can cancel before it takes effect, and we'll refund any fees you've paid for time after it.
Other changes, such as clearer wording, new features, or changes the law requires straight away, take effect when we publish them.
If you keep using ForgeCall after a change takes effect, the updated terms apply to you. We keep earlier versions, and will send you one if you ask.
20
Complaints and disputes
Talk to us first. If something's wrong, email us at ops@forgeos.tech with what happened and what you'd like us to do. Our Complaints Policy explains the whole process. We'll acknowledge your complaint within 2 business days, and aim to resolve it within 15 business days. If it will take longer, we'll tell you why and when to expect an answer.
If we can't fix it. In Australia, if you're not satisfied with how we've handled a complaint about our phone service, you may be able to take it to the Telecommunications Industry Ombudsman, a free and independent service (tio.com.au, 1800 062 058). For complaints about privacy, see section 20 of our Privacy Policy.
The law that applies. These terms are governed by the laws of Victoria, Australia. Both of us agree to the non-exclusive jurisdiction of the courts of Victoria, and the courts that can hear appeals from them. If you live in another country and its laws give you the right to bring a claim in your own courts, or under your own consumer laws, you keep that right.
21
General
The whole agreement. These terms, our Privacy Policy, and the plan and prices you choose in ForgeCall are the whole agreement between you and us about ForgeCall. If you have a separate signed agreement with us, it wins where the two differ.
Notices. We'll send notices to the email address on your account, or show them in ForgeCall. Send notices to us at ops@forgeos.tech, or by post to the address in section 22.
Transferring the agreement. You need our agreement to transfer your account to someone else, and we won't unreasonably refuse. We may transfer these terms to a business that takes over ForgeCall, if it agrees to keep them, and we'll tell you if we do.
If part of these terms doesn't hold. If a court decides part of these terms can't be enforced, that part is limited as much as needed, and the rest keeps applying.
Not a waiver. If either of us doesn't enforce a right straight away, we can still enforce it later.
Our relationship. These terms don't make either of us the other's partner, employee or agent.
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Contact us
Questions about these terms, notices, and complaints go to: